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PRIVACY POLICY
INTRODUCTION
At Ability Advocacy Private Limited (“Ability Advocacy,” “we,” “us,” or “our“), we prioritise your privacy and are committed to protecting the personal information of all individuals who interact with our platform, websites, and services. This Privacy Policy (“Policy“) is designed to provide a transparent explanation of how Ability Advocacy collects, uses, stores, and discloses personal information you share with us or that we obtain when you use our websites, online portals, mobile applications, or related services (collectively, the “Service“). This Policy reflects our commitment to upholding the highest standards of privacy protection, compliance with global and local laws, and fostering trust with all who engage with our services.
SCOPE & APPLICATION
This Policy applies to information collected through any Ability Advocacy websites, mobile applications, and online or mobile-enabled technology or digital tools that link to this Policy (collectively, our “Site” or “Sites“). This Policy also applies to information shared with us by our approved partners and other third-party sources.
This Policy does not apply to information collected offline or through websites and other online services that do not display or link to this Policy, including third-party websites to which our online services may link.
By using our Services, you agree to the collection and use of information in accordance with this Policy.
COLLECTION & USE OF INFORMATION
When you view and/or interact with our Sites, we may collect and combine information about you, how you engage with our Sites, and the devices you use to view and/or interact with our Sites for the legitimate purposes outlined below. This includes information that you directly provide to us in connection with your use of the Sites and information collected automatically when you view and/or interact with our Sites.
Some of the information we collect may be personally identifiable information (“Personal Data“), which includes, but is not limited to, information like your name, email address, postal address, phone number, and other information that can identify you. We also collect sensitive personal data or information (“SPDI“) as defined under applicable laws, which may include health records, medical history, and other health-related information of children under your care.
We do not collect information that would personally identify you unless you choose to provide it or as otherwise provided in this Policy. You can access and browse our Sites at any time without providing any personally identifying information.
INFORMATION YOU PROVIDE TO US
We collect a variety of information that you provide directly to us. For example, we may collect information about you when you:
Sign up for an account on our platform.
Provide information about your child for diagnosis, assessment, or rehabilitation purposes.
Upload medical records, assessments, videos, or other content related to your child.
Interact with medical practitioners, therapists, and experts through our platform.
Make a request or submit a question to us via online forms, email, or otherwise.
Participate in surveys or feedback sessions.
Provide reviews or testimonials about our services.
Request customer support or technical assistance.
Provide any other information to us.
This information may include:
Personal Data: Your name, email address, phone number, postal address, and other contact details.
Child’s Information: Name, age, gender, medical history, diagnosis, treatment plans, assessments, videos, and other health-related information.
User Content: Any content you upload or post to our Sites, including messages, files, and other materials.
The information you provide to us will be used to:
Set up and manage your account.
Facilitate the provision of services, including connecting you with medical practitioners and experts.
Store and manage your child’s medical records and related content.
Improve the Sites and our services.
Respond to your inquiries and requests.
Send you communications related to your account and our services.
Fulfill any other purpose for which you provided the information.
We will not use the information you provide for any purposes other than as described in this Policy or as explained to you at the point where the information was collected.
INFORMATION COLLECTED THROUGH AUTOMATED MEANS
We may also automatically collect additional information about your visit to our Sites, including pages you visit, your general geographic location based solely on your Internet Protocol (“IP“) address, promotions; or ads with which you interacted, and other behaviours. This information is collected for the purpose of improving your overall experience with our Sites by providing interest-based content and enhancing our services.
We, or our partners, may also gather certain information automatically, including but not limited to:
IP addresses
Browser type
Internet Service Provider (ISP)
Operating system
Date/time stamp
Mobile location and device type
Clickstream data
The information may be collected via cookies, web beacons, and/or similar technologies that help us serve you better, for example, by making your interactions with our Sites faster or more personalised. The information we collect automatically through these technologies may be linked to and/or combined with other information we collect about you.
When interacting with Ability Advocacy via social media platforms, we may obtain information stored within social media or authorised by you to be collected by us within such social media. This information may include your contact information, email address, friend information, and other information stored within social media.
COOKIES & INFORMATION COLLECTED BY THIRD-PARTY TOOLS
To collect the information in the “Information Collected Through Automated Means” section above, we and our third-party service providers may use Internet server logs, cookies, tracking pixels, and other similar tracking technologies. Cookies are small text files that do not damage a visitor’s system or files. We may use cookies to:
Store visitors’ preferences and recognize visitors’ computers.
Customise web page content based on visitor interests.
Record past activity in order to provide better services.
Assist with security and administrative functions.
Most Internet browsers allow users to accept or deny cookies. Please note that you can change your settings to notify you when a cookie is being set or updated, or to block cookies altogether. Please consult the “Help” or “Settings” section of your browser for more information. If you reject our cookies, you may still use our Sites, but some features or offerings of the Site may not function properly.
We may also use certain third-party products or services (“Third-Party Tools“), such as Google Analytics, to better understand the use of our Sites. These Third-Party Tools may collect information such as how often users visit our Sites, what pages they visit, and the websites which referred you to our Sites. Further, the Third-Party Tools may use the data collected to track and examine the use of the Sites, to prepare reports on their activities, and to share them with other related services. The Third-Party Tools’ ability to use and share information they collect about your visits to the Sites is governed by their own privacy policies and terms of use, which Ability Advocacy is not responsible for. Additional information about the Third-Party Tools we use can be provided by contacting us, as explained further below.
DO NOT TRACK DISCLOSURES
Our Sites do not respond to “Do Not Track” signals. Currently, there is no universally accepted standard for how to interpret such signals, and we do not alter our data collection and usage practices when we detect such signals from your browser.
LEGAL BASIS FOR USE OF YOUR INFORMATION
We process your Personal Data and SPDI in accordance with applicable laws and rely on the following legal bases under global data protection regulations, including but not limited to the General Data Protection Regulation (“GDPR“), California Consumer Privacy Act (“CCPA“), and other applicable laws:
Consent: By using our Services and providing your information, you consent to the collection, use, storage, and disclosure of your information as described in this Policy. You may withdraw your consent at any time by contacting us; however, such withdrawal may affect your ability to use the Services.
Performance of a Contract: Processing is necessary for the performance of a contract with you or to take steps to enter into a contract, such as providing our Services to you.
Compliance with Legal Obligations: We may process your information where it is necessary to comply with a legal obligation under applicable laws.
Legitimate Interests: We may process your information where it is necessary for our legitimate interests or those of a third party, provided that such processing does not override your rights and freedoms.
SHARING OF INFORMATION
We may share the information described above as set forth in this Policy or as otherwise described at the time such information is collected from you. We will not sell, rent, or swap this information, nor will we authorise any of our service providers or business partners to use this information for their own commercial purposes without your permission.
INFORMATION SHARED BY US
With Service Providers: We may share your information with third-party service providers that perform services on our behalf, such as hosting, data storage, analytics, payment processing, and customer support. These service providers are required to maintain the confidentiality and security of your information and are restricted from using your information for any purpose other than as instructed by us.
With Medical Practitioners and Experts: We may share your information, including your child’s SPDI, with medical practitioners, therapists, and experts who are engaged in providing services to you through our platform.
Legal Compliance and Protection: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
Comply with a legal obligation or government request.
Protect and defend our rights or property.
Prevent or investigate possible wrongdoing in connection with the Service.
Protect the personal safety of users of the Service or the public.
Protect against legal liability.
Business Transfers: In the event of a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the acquiring entity. We will provide notice before your Personal Data is transferred and becomes subject to a different privacy policy.
Aggregated and De-identified Data: We may maintain and use aggregate or de-identified data (data that does not identify a specific individual) for analytics, research, or other business purposes. We may disclose such aggregated or de-identified data to third parties without restriction.
With Your Consent: We may share your information with third parties when we have your consent to do so.
SECURITY
The security of your information is important to us. We implement reasonable security practices and procedures, as required under applicable data protection laws, to protect your information from unauthorised access, use, alteration, and disclosure. These measures include administrative, technical, and physical safeguards.
However, please keep in mind that no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. You are responsible for keeping your account credentials secure and not sharing them with others. If you believe your account has been compromised, please contact us immediately.
INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country. By using our Services, you consent to the transfer of your information to countries outside of your country of residence, including India, where our servers are located.
When we transfer Personal Data internationally, we will ensure that appropriate safeguards are in place to protect your Personal Data, such as standard contractual clauses approved by relevant regulatory authorities.
RETENTION OF YOUR INFORMATION
We will retain your Personal Data and SPDI for as long as necessary to fulfill the purposes for which it was collected or as required or permitted under applicable laws. We may retain certain information for legitimate business purposes or as required by law, including resolving disputes and enforcing our agreements.
YOUR RIGHTS
Depending on your jurisdiction, you may have certain rights regarding your Personal Data under applicable data protection laws, including:
Right to Access: You have the right to request access to the Personal Data we hold about you.
Right to Rectification: You have the right to request that we correct any inaccuracies in your Personal Data.
Right to Erasure: You have the right to request the deletion of your Personal Data under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Data under certain conditions.
Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format.
Right to Object: You have the right to object to the processing of your Personal Data under certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: If we are processing your Personal Data based on your consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable laws.
CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS
If you are a California resident, you have specific rights under the California Consumer Privacy Act (“CCPA“) and the California Privacy Rights Act (“CPRA“), including the right to:
Know the categories of Personal Data we collect about you and how it is used and shared.
Request access to and deletion of your Personal Data.
Opt-out of the sale or sharing of your Personal Data.
Not be discriminated against for exercising your privacy rights.
To exercise your California privacy rights, please contact us using the contact information provided below
.
CALIFORNIA & DELAWARE “DO NOT TRACK” DISCLOSURES
California and Delaware law require us to indicate whether we honor “Do Not Track” settings in your web browser concerning targeted advertising. As there is no current standard for “Do Not Track” signals, we do not respond to them at this time.
CALIFORNIA RESIDENTS: YOUR CALIFORNIA PRIVACY RIGHTS
Under the California Consumer Privacy Act (“CCPA“) and the California Privacy Rights Act (“CPRA“), California residents have specific rights regarding their Personal Data. If you are a California resident, you have the right to:
Know the categories of Personal Data we collect about you and how it is used and shared.
Request Access to and Deletion of your Personal Data.
Opt-Out of the sale or sharing of your Personal Data.
Not be Discriminated Against for exercising your privacy rights.
To exercise your California privacy rights, please contact us using the contact information provided below.
EUROPEAN ECONOMIC AREA (EEA), UNITED KINGDOM (UK), AND SWITZERLAND RESIDENTS
If you are located in the EEA, UK, or Switzerland, you have the following rights under the General Data Protection Regulation (“GDPR“) and UK data protection laws:
Right to Access: You have the right to access your Personal Data and obtain certain information about its processing.
Right to Rectification: You have the right to have inaccurate or incomplete Personal Data corrected or completed.
Right to Erasure: You have the right to request the deletion of your Personal Data under certain circumstances.
Right to Restrict Processing: You have the right to restrict the processing of your Personal Data under certain conditions.
Right to Data Portability: You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format, and to have it transmitted to another controller.
Right to Object: You have the right to object to the processing of your Personal Data under certain circumstances, including for direct marketing purposes.
Right to Withdraw Consent: If we process your Personal Data based on your consent, you have the right to withdraw your consent at any time.
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your Personal Data violates applicable laws.
To exercise these rights, please contact us using the contact information provided below.
CHILDREN’S PRIVACY
Our Service is intended for use by parents or legal guardians of children with autism spectrum disorder and related conditions. We recognize the importance of protecting children’s privacy and do not knowingly collect Personal Data directly from children under the age of 13 without parental consent.
If you are a parent or guardian and become aware that your child has provided us with Personal Data without your consent, please contact us. If we become aware that we have collected Personal Data from a child under the age of 13 without verification of parental consent, we will take steps to remove that information from our servers.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT (COPPA)
We comply with the Children’s Online Privacy Protection Act (“COPPA“) and do not knowingly collect Personal Data from children under the age of 13 without verifiable parental consent. If we learn that we have collected Personal Data from a child under 13 without such consent, we will delete that information promptly.
THIRD-PARTY LINKS
Our Sites may contain links to other websites that are owned or operated by third parties. We are not responsible for the privacy and security practices of sites not owned by Ability Advocacy. We encourage our users to be aware when they leave our Sites and to read the privacy policies of any site that collects personally identifiable information.
CHANGES TO THIS POLICY
We reserve the right to modify this Policy at any time. Any changes to this Policy will be posted on this page with an updated “Last Updated” date. Any changes will become effective when posted unless indicated otherwise. Your continued use of our Sites subsequent to changes in this Policy will signify your acceptance of the changes.
We encourage you to review this Policy periodically for any updates.
ACCEPTANCE OF THESE TERMS
This Policy is incorporated into and subject to the Ability Advocacy Terms of Use, which can be accessed here. Each time that you view and/or interact with our Sites, you signify that you have read, understood, and agree to be bound by the Terms of Use, which incorporate this, Policy. If you do not agree to the terms of this Policy or to the use of your information as set forth in this Policy, please do not use our Sites.
CONTACT US
If you have any questions or concerns about this Policy, your data, or our privacy practices, please contact us at:
Email: [email protected]
Address: FLAT A-012, GROUND FLOOR, VP APARTMENT, SY NO.94/1A, Carmelram, Bangalore South, Karnataka, India, 560035.
Ability Advocacy is dedicated to assisting parents of children with autism in managing their learning, diagnosis, and rehabilitation. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly.